PRIVACY POLICY

Madison & Mercer is committed to protecting your personal information and respecting your privacy in accordance with applicable U.S. privacy laws and regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Data Controller

Madison & Mercer is responsible for the personal information collected and processed through our website.

For any privacy-related inquiries, please contact:

📧 info@madisonandmercer.com

2. Information We Collect

We collect personal information necessary to operate our business and provide our services.

Information You Provide

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party payment providers)
• Customer service correspondence

Information Collected Automatically

• IP address
• Device type
• Browser type
• Website interaction data
• Cookie identifiers

Information from Third Parties

We may receive information from:

• Payment providers (e.g., Shopify Payments, PayPal)
• Shipping and fulfillment partners
• Fraud prevention services
• Analytics and advertising platforms

3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Deliver products
• Communicate regarding your purchase
• Provide customer support
• Prevent fraud and unauthorized transactions
• Improve website performance and user experience
• Send marketing communications where permitted by applicable law

We do not sell or rent your personal information.

4. Legal Basis and Permitted Uses

Depending on the circumstances and applicable law, we may process personal information when necessary to:

• Fulfill a contract or complete a transaction
• Comply with legal and regulatory obligations
• Protect our business, customers, and website from fraud or misuse
• Operate and improve our services
• Send marketing communications in accordance with applicable consent and opt-out requirements

Where consent is required by applicable law, we will obtain it before processing personal information for that purpose.

You may opt out of marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.

5. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Order fulfillment
• Customer service
• Legal and tax compliance
• Accounting and recordkeeping
• Dispute resolution
• Fraud prevention
• Enforcing our agreements

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.

6. Data Sharing

We may share personal information when reasonably necessary with trusted service providers, including:

• Payment processors
• Shipping carriers and fulfillment partners
• Fraud prevention services
• IT and hosting providers
• Marketing and analytics platforms
• Customer service providers

These service providers may process personal information on our behalf and are expected to maintain appropriate safeguards for the information they handle.

We may also disclose information when required by law, legal process, or to protect our rights, customers, property, or business.

7. International Data Transfers

Some of our service providers or business partners may process personal information outside the United States.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are used in accordance with applicable privacy laws and contractual requirements.

8. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information, including:

• SSL/TLS encryption
• Secure hosting infrastructure
• PCI-compliant payment processing through applicable payment providers
• Restricted access to customer information

However, no method of transmission or electronic storage can guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality
• Remember preferences
• Analyze website traffic and performance
• Understand how visitors interact with our website
• Improve advertising and marketing relevance

You may be able to manage or disable certain cookies through your browser settings or available cookie preference tools.

Some website features may not function properly if certain essential cookies are disabled.

10. Your Privacy Rights

Depending on where you live and applicable U.S. privacy laws, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to applicable exceptions
• Opt out of certain marketing communications
• Opt out of certain sales or sharing of personal information, where applicable
• Exercise additional privacy rights provided by the laws of your state

To exercise applicable privacy rights, contact:

📧 info@madisonandmercer.com

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

12. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date. Your continued use of our website following an update constitutes acceptance of the revised policy to the extent permitted by applicable law.

13. Contact Information

Madison & Mercer – Privacy Support

📧 info@madisonandmercer.com

🌐 madisonandmercer.com