TERMS OF SERVICE

1. Overview

This website is operated by Madison & Mercer. Throughout the site, the terms “we,” “us,” and “our” refer to Madison & Mercer.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, including all policies referenced herein.

If you do not agree to these Terms, you may not access the website or use our services.

2. Eligibility

By using this website, you confirm that:

• You are at least the age of majority in your place of residence, or
• You have obtained consent from a parent or legal guardian.

You agree not to use our website or products for any unlawful, fraudulent, or unauthorized purpose.

3. Formation of Contract

A contract is formed when you receive an order confirmation email from us.

We reserve the right to refuse or cancel any order before acceptance, including but not limited to cases involving:

• Suspected fraud
• Pricing or listing errors
• Stock availability issues
• Violation of our policies

If an order is cancelled after payment, a full refund will be issued.

4. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not entered processing.

After this period, orders may already be:

• Processed
• Packed
• Prepared for shipment
• Dispatched to the carrier

Once an order reaches these stages, cancellation is not guaranteed.

If an order has shipped, cancellation is no longer possible. The customer must follow the return procedure outlined in our Return & Refund Policy.

5. Product Information

We strive to display products as accurately as possible.

However:

• Colors may vary depending on screen settings.
• Minor variations in texture or appearance may occur.
• Product descriptions, availability, and pricing may change without notice.

Obvious errors or inaccuracies are not binding.

6. Pricing & Payment

All prices are displayed in the currency shown on the website.

Prices may change without notice.

Payment must be received in full before shipment.

We use secure, encrypted payment systems. Madison & Mercer does not store full payment card details.

7. Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

• Carriers
• Customs procedures
• Incorrect shipping details provided by the customer
• Circumstances beyond our reasonable control

Risk of loss and responsibility for the order generally transfer upon confirmed delivery, except where otherwise required by applicable law.

8. Returns & Refunds

Returns are governed by our Return & Refund Policy.

Customers may request a return within 30 days of delivery, subject to the eligibility requirements outlined in that policy.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds exclude original shipping fees unless otherwise required by applicable law.

9. Prohibited Use

You may not use our website:

• For unlawful or fraudulent activities
• To violate any applicable laws or regulations
• To upload malicious software
• To interfere with website security
• To misuse or abuse customer service

Violation of these Terms may result in suspension or termination of access to our services.

10. Intellectual Property

All content on this website, including images, text, logos, graphics, and product descriptions, is the property of Madison & Mercer or is used with appropriate authorization.

Unauthorized reproduction, copying, modification, or distribution is prohibited.

11. Disclaimer

To the maximum extent permitted by applicable law, our website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will be uninterrupted.
• The website will be completely error-free.
• All product information will be completely free from minor inaccuracies.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Madison & Mercer shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits or revenue, arising from the use of our website or products.

Our total liability shall not exceed the amount actually paid for the product or service giving rise to the claim, except where a different limitation is required by applicable law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Madison & Mercer from claims, demands, losses, liabilities, damages, and expenses arising from your violation of these Terms or misuse of our website or services.

14. Third-Party Services

Our website may use third-party services, including payment processors, analytics tools, advertising platforms, and shipping or fulfillment partners.

These third-party services operate under their own terms and privacy policies.

Madison & Mercer is not responsible for the independent actions, policies, or practices of third-party service providers.

15. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will be posted on this page with an updated effective date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

16. Contact

For questions regarding these Terms, please contact:

Madison & Mercer

📧 info@madisonandmercer.com

🌐 madisonandmercer.com